FAQs - Frequently Asked Questions

• At what time can we check-in and out?
  All accommodations, Check In from 3pm, Check Out before midday. Please let us know in advance what time you intend to check in.
• Is the price per room/apartment or per person?
  The price is per room.
• Is breakfast included in the price and what type of breakfast?
  Yes, Continental breakfast is included.
• Can we settle the bill on arrival?
  Yes, full prepayment is requested upon check in. This helps for a faster check-out.
  
• Which languages are spoken at the reception?
  We speak English, Spanish and Italian.
• How many floors are there in the building and do you have an elevator (lift) in the building?
  Our hotel has 4 floors and there is an elevator available.
• Are there quiet, private, romantic rooms?
  Our rooms are very well soundproof and calm and privacy are guaranteed.
• Do the rooms/apartments have a terrace/courtyard?
  No, they do not.
• Do the rooms/apartments have a balcony?
  No, they do not.
• Do you have non smoking rooms/apartments?
  Yes, we do. All our rooms are non-smoking.
• Is there a TV in the rooms/apartments? Are there international channels (satellite or cable TV)?
  Yes, each room is provided with a TV but with French channels only.
• Is there a telephone with direct dialling in the rooms/apartments?
  Yes, there is.
• Is there air conditioning in the rooms/apartments? Is there any extra charge for this? Is it seasonal?
  No, there is not.
• Do you have an Internet/E-Mail point in the Property?
  Yes, we do have an Internet point in the lobby/reception area.
• Is there a swimming pool? When is it open?
  No.
• Is parking or garage available?
  There is an underground parking 150 metres from our hotel.
• Where can we rent a car?
  There are many rental agencies in our district.
• Which is the nearest airport?
  Charles de Gaulle is the nearest (30 minutes by taxi, 45 minutes by RER).
• Do you have a pickup or shuttle service from and to the airport?
  Pick up service on request (extra charge).
• Which is the nearest bus-stop?
  The nearest bus/metro stop is Anvers, found on metro line 2 and is situated 150 meters from the hotel.
• Which is the nearest railway station?
  The nearest stations are Gare du Nord and Gare de l'Est (about 5 min. by metro).
• Which is the nearest / how far away is / how do we arrive from the underground / subway stop?
  Anvers is the nearest subway stop situated at 150 meters from the hotel (2 minute walk).
• Is there a fitness center in the Property (Gym, Jacuzzi, Sauna, Turkish bath...)?
  No, there is not.
• Are pets welcome?
  No, sorry.
• Is there a restaurant in the Property?
  No, there is not.
• Can I connect my modem so that I can surf the Internet from my room/apartment?
  Yes, you can.